Frequently Asked Questions
Everything you need to know about your 6 ICE experience.
What materials are used in your jewelry?
We use premium materials including 14k-18k gold plating over jeweler's brass or 925 sterling silver, and high-quality hand-set CZ stones or VS diamonds depending on the collection.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders can take 7-14 business days depending on the destination and customs processing.
Does the jewelry tarnish or turn skin green?
No, our jewelry is finished with a protective coating to prevent tarnishing and skin discoloration. To maintain the shine, we recommend keeping it away from harsh chemicals and water.
What is your return and exchange policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it in its original condition for an exchange or a full refund.
Do you offer a warranty on your products?
Yes, every 6 ICE piece is backed by a Lifetime Warranty. If your item fades or breaks during normal wear, we will replace it for free.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.